At PenguinEd Learning, we are committed to providing our customers with the best possible shopping experience, which includes prompt and reliable shipping. Our shipping policy is designed to be clear, concise, and easy to understand, so please read it carefully before placing your order.

Order Processing and Shipping Time:

We understand that our customers are eager to receive their purchases as quickly as possible, which is why we strive to process and ship all orders within 3 days of order receival. Please note that this processing time does not include weekends or holidays.

Shipping Locations and Methods:

PenguinEd Learning has warehouses in Atlanta, Georgia, USA and Toronto, Ontario, Canada. We offer free tracked delivery to USA and Canada addresses. For other destinations, we use a variety of shipping carriers, including USPS, FedEx, UPS, and DHL. We strive to choose the most efficient and cost-effective shipping method for each order to ensure prompt delivery.

Delivery Times:

For deliveries within the USA and Canada, typical delivery times are between 3-7 business days. However, delivery times may vary depending on the destination and other factors beyond our control. Please note that delivery times are estimated and not guaranteed.

For deliveries to addresses outside of the USA and Canada, delivery times are highly dependent on the destination country. Typically, delivery is made within 21 business days to these destinations. Please note that delivery times may be affected by local customs and other factors beyond our control.

Customs and Duties:

Please note that for deliveries outside of the USA and Canada, local customs and duties may apply. These fees are the responsibility of the purchaser and must be settled directly with the local authorities. PenguinEd Learning is not responsible for any customs or duties fees that may be incurred.

Tracking Your Order:

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.

If you have any questions or concerns about your shipment, please do not hesitate to contact our customer service team. We are always happy to help!